Most frequently asked questions, now answered.
If you have any other question that is not listed here, please feel free to contact us!

Order/ Delivery

How many days in advance do I need to preoder?

Cut off time for next day delivery is 5pm. This applies to all items EXCEPT customised brownies.

For customised brownies: We require 3 days advance pre-order.

Are you on delivery platforms?

We're currently retailing on Redmart!

Unfortunately, we are not available on Grab/ Deliveroo/ Foodpanda.

How much is delivery?

We deliver for any order value, no minimum!
Delivery fee varies depending on your order value:

Standard Delivery
Mon - Sun 3PM-8PM
- Less than $50: Delivery = $15
- $50 - $99: Delivery = $12
- $100 - $119: Delivery = $8
- $120 and above: FREE DELIVERY!


Specific Delivery
Choice of any 2hr time slot between
1PM - 9PM
- $25 for all orders

Can I self-collect?

Yes of course! Simply select the "Self-Collection" option on checkout.

Address:
215 Jurong East Street 21#01-537Singapore 600215(Sin Lee Huat Confectionary)

Note: this is our temporary location until further notice

Where else can I find your delicious treats? 🤤

You can add some of our treats to your cart on Redmart!

Our Keto Vegan Granolas are now available on Shopee and Tiktok Shop!


HELP! I need it urgently

Keep calm and whatsapp/call us here

No promises, but we will do our very best 💪

Do you have any other time slots?

Nope, sorry! Our Standard Delivery time is between 3PM - 8PM.

If you require your order to be delivered at a more specific time, please select our Specific Delivery option. Do note there will be additional charges.

Can discount codes be stacked?

Unfortunately, no. Sorry!
No promotion/discount can be stacked.

Do you have a physical shop?

Not yet! We do go to events every now and then, watch out for the next one!

Can I return/ exchange something?

No, we do not offer any refunds or exchanges upon successful delivery/collection.

However, if there is something about your order that you are unhappy with, please contact us immediately to let us know! We'll be happy to help.

Our Sweet Treats

How long can I keep the treats for? Can I freeze them?

Storage & serving tips
*Keto Brownies, Blondies & Vegan Tart:
- Best served chilled or at room temperature.
- We do not recommend microwaving our brownies/blondies. Definitely not the vegan tart!
- Please keep items refrigerated and consume within 5 days of purchase.
- To extend shelf-life, store in freezer for up to 1 month. Thaw overnight in fridge before serve.

*Keto Brownie-Misu & Vegan Lemon Loaf:
- Keep refrigerated and consume within 3 days of purchase.
- Do not freeze.

*Keto Granola:
- Store in cool, dry place. May be refrigerated. Best before see bottom.
- We love it with unsweetened almond milk, chia pudding or greek yogurt!

Do you offer customisation?

Yes we do! Only for our Keto brownies at the moment. You can find them under this collection.

If you need further customisations, please contact us to make the dream happen! We'd love to work with you.

I'm not on a Keto diet. Can I still eat your treats?

Certainly! We are not on Keto diet ourselves. What we are promoting is a diet that is low in carbs (especially refined carbohydrates!) and sugar.

Sugar exists in many forms like sweet drinks, "healthy" granola, oat milk, gelatos, desserts, etc. including fruits!

We use the "Keto" term because it encompasses Low Carb + No Sugar, which is the core of what we do.

To further clarify: we do not add extra fat content into our treats - we simply swap refined carbohydrates like flour for almond/coconut flour, swap sugar for blood sugar friendly sweeteners, and use only healthy fats and oils such as coconut oil and nut butter.


Are your treats suitable for diabetics?

While we cannot provide personalised health advice, all our treats are made with natural sweeteners and ingredients that typically do not cause blood sugar levels to rise.

We understand the challenges of finding tasty treats that won't significantly impact blood glucose levels. All of Jammy's treats are low in carbs, low in sugar, high in fibre. They have been well-received by our diabetic customers, who enjoy them without adverse effects.

I'm pregnant and have Gestational Diabetes. Will your treats cause blood sugar spikes?

All of our treats are made with blood sugar friendly ingredients and will not cause spikes! So they are safe for pregnant ladies with G.D.

Are your treats safe for celiacs? or those with gluten sensitivity?

We use grain-free and gluten-free ingredients for all our treats. No wheat or flour is used.

However, please note that our treats are made in a facility that also processes gluten. Do consume with caution if you are highly sensitive to gluten.

How do you make your treats sweet without using sugar??

By using a combination of natural sweeteners such as Allulose, Erythritol and Stevia Extract!
They do not cause any side effects on glucose and inulin levels.

Read about the best natural sweeteners here!

Do you use any artificial sweeteners?

NO! Absolutely not. The sweeteners we use are plant-derived, they are not artificial sweeteners.

Artificial sweeteners that should be avoided include:
- Aspartame
- Maltitol (turns to glucose when digested)
- Sucralose
- Xylitol (also very toxic for dogs!)
- Acesulfame-K

We only sell treats that we personally consume ourselves, so rest assured they are very safe!

You can read more about natural sweeteners here :)

Do you have dairy-free options?

Yes we do! Find them here and do a filter. As a rule of thumb, if it is vegan it is dairy-free!

What base do you use for your Keto Vegan Ice Cream?

Good question! We use mainly an Almond Milk base for most of our flavours, depending on the flavour we also add a tiny amount of coconut oil and coconut milk.

We decided to go with Almond Milk because it doesn't take the actual flavour of the ice cream away. Most other vegan-friendly ice creams use coconut milk as a base and we find that overpowering.

*Raspberry and Really Dark Chocolate flavours are water-based. So these 2 flavours don't contain nuts!

I have a nut allergy, are your treats ok for me?

Sorry, most of our products contain nuts (we use almond flour a lot).

The only ones that don't contain nuts are our Raspberry Sorbet & Really Dark Chocolate Ice Cream.
**Do note they are made in a facility that processes nuts.

Is Jammy's Halal-certified?

No. However, we use only halal-friendy ingredients in all our treats.

We do not use pork, lard, alcohol or gelatin.

Others

What is Keto?

A ketogenic diet is a strict eating plan that involves consuming high amounts of fat, moderate protein, and very low carbohydrates. By significantly reducing carbohydrate intake, the body enters a state called ketosis, where it relies on burning fats for energy. To maintain ketosis, it is typically recommended to limit daily carbohydrate consumption to around 20 grams.

All our treats are suitable for those who are on a keto diet, as they are all low carb, no sugar added. The amount of net carbs in our treats are in the product description.

I really love your products!!

Thank you! It would help our small business so much if you could help leave a Google review here, we really appreciate it 🥹

I subscribed but didn't receive the $10 off code

We are sorry about the glitch. Please submit this issue through this contact form here.

Do you do pop-ups or go to events?

Yes! We are active on Instagram where we update about events we go to, so do give us a follow!
P.S. Our followers usually get something free when they visit us at events 😜

Do you do catering?

Yes! Our Ice Cream Live Stations are very popular. We can also can cater for your pantry needs, dessert table, etc.

Please reach out to us to work together on your event/needs!